Primary Duties and Responsibilities:

• Open and close accounts and/or issues available financial services, such as savings and checking accounts, Individual Retirement Account, Certificate of Deposit, savings bonds and securities.
• Has extensive knowledge of all bank products and services to be able to actively sell and counsel customers.  Is able to discuss VISA, home equity, consumer loans and make qualified referrals to West Suburban Bank Financial Services and the Mortgage, VISA, Home Equity and Consumer Loans department.
• Explains products and procedures, resolves problems and ensures customer satisfaction.  Knows when to refer to appropriate bank personnel.
• May coach other Personal Bankers and audit their work.
• Answers customer questions and investigates and corrects errors, knows when to refer to appropriate bank personnel.
• Completes loan applications and loan closings.
• Actively contributes as a team player to the achievement of branch goals as well as individual sales and customer service goals.
• May assists in training new employees in customer service and banking procedures.
• Meets or exceeds individual sales and customer service goals.
• May admit customers to safe deposit vault and rent safe deposit boxes.
• May execute wire transfers of funds.
• May perform as a Teller when required.
• May be given check signing and wire transfer authority.
• All other reasonable duties as assigned.  

Recommended Qualifications:

• Trained in Microsoft Office Suite;
• Excellent verbal and written communication skills as well as excellent sales and customer service skills required;
• Typing, 10 key ability, computer proficiency, and phone skills;
• Extensive knowledge of banking or customer service, policies, procedures and services that would normally be acquired with a minimum of 12-18 months experience;
• Exemplary professional and courteous attitude;
• Demonstrate phone skills in a professional and courteous manner;